The Definitive Guide to empire today free consultation

Won’t be checking back again below but will be expecting them to absolutely change ground and repair THEIR POOR Perform like putting in rest room Accurately.

I am requesting an entire refund and my transition floor nevertheless hasn't been performed. I ultimately spoke While using the cancellation dept this early morning soon after in excess of ten makes an attempt given that very last Friday and spoke with Invoice, he was very practical and explained that my refund could well be sent. He said he would deliver the details about the transition for the installation dept. I have already been jerked all over much by your business right until I just am not sure that any matter will come about. I identified as my salesperson on Friday and he was impolite and hung up on me After i informed him I needed to cancel. Your company will be noted to the BBB and you ought to stop declaring that you are #1 with them due to the fact in my estimation you should not be over the checklist. They advised me my refund would consider seven-10 times And that i hope that is certainly appropriate.

In case you ended up to herald a completely new and “much better excellent” carpet, the you'd also need to interchange the carpet in the game place and stair situation because it is similar sample as the living room ground. The carpet on the staircase has previously started to fray on the corners (that's incredibly Bizarre simply because that space can not even be walked upon) and the edges on the carpet in the sport place have previously began to different from hardwood flooring.

There is no way I must have to pay a dime for someone to come back out to my residence to inform me there’s some sort of defect using this type of carpet to search as lousy as it does! I have people arrive over & say why is your carpet snagged all over…….what an embarrassment!!

June thirteen, 2018 at seven:08 pm Hi My Title is Carolyn Hoelle, And that i just planned to let you understand how awful your pittsburgh Business treats their buyers. I'd a gross sales man arrive at my property and give me a estimate for carpet for my front room and hall and laminate for my kitchen. The gross sales person confirmed that they would set up the following Saturday, that i would likely be the initial because my purchase was an enormous job with both of those installations, Very well I stayed up all evening obtaining all of my breakables from my kitchen area and front room, The installers confirmed up with only the carpet and so I identified as Ryan the install manager and I told him that I wasn't content And that i dropped a day of work and had every one of the products from equally rooms in my Bed room and could stay awake in my mattress, He reported he was sorry that they typically they may have the laminate accomplished first that he manufactured a slip-up and if I Allow the installers install my carpet he would ensure they will be careful to not dirty my new carpet.

Thank you for earning us aware of your encounter. We’re dissatisfied to hear that there was a miscommunication with regards to your account stability, and we’d want to make this appropriate.

The greater I study and take a look at to locate assistance on your internet site, I master this appears to be a pattern with Empire. The horrific tales I’ve examine are all far too similiar!!

We regret to listen to this was your encounter and wish to even more help you. Make sure you email your issues and account data to customersupport at, and mention Headquarters in the subject line, so we are able to additional support you.

Numerous planks have been replaced. We noticed that the original planks were not as shinny as The brand new kinds but was told the shinnyness would disappear after a couple months. The brand new planks stood out so terrible that we contacted empire yet again which time we had been informed that we would need to Reside with what was installed. This isn't appropriate. I didn't shell out $10,000.00 to just settle with this. The brand new planks which were set up is in the middle of our family room and is rather recognizable. The provider request # is one-2980377160. I want a phone back again right away.

April five, 2018 at 8:28 pm Hi my name is Vicki and I had the worse experience with Empire Today that I have ever click here had with any company. After reading through all one other opinions I don’t know how it is possible to be rated A by the greater business bureau. Anyhow it all commenced with scheduling my first appointment which has a salesperson which by no means showed nor a cellular phone get in touch with this occurred 2 much more occasions And that i experienced then supplied up on your organization but bought a cell phone contact inquiring to reschedule so I did which time someone did display up. On the subsequent Monday was my laminate installation which didn't materialize induce they'd no truck for Monday.So on Tuesday they arrived and website began Doing the job. Then about an an or two later the carpet installers came. They arrived in and reported we can’t do the job with each other. So that they remaining. The carpet installers lastly arrived Thursday. If they walked into my property they checked out the rooms and home furnishings and thoroughly refused to move the home furniture .I am furious at this stage with all the inconveniences I've experienced to deal with. He mentioned I need more cash to move the home furniture.

August 1, 2018 at twelve:24 pm I'm concerned I did not read through the reviews prior to executing business with Empire, it's been a nightmare from the start and it nevertheless proceeds. To generate a protracted Tale short they don't continue to keep appointments they make, they don't converse in any way when stated appointments are missed.

We’re dissatisfied to hear that the repair was not completed as scheduled. We have an understanding of your irritation, and we’ll be in contact with you Soon to discuss a achievable resolution.

10a.) Fortuitously I get the job done from home otherwise I’d have experienced to acquire take a 7 days off for this exceptionally small venture.

twelve/8/2017 three:50pm till 4:32pm Normal Manager ticket # 1-2925075011 a buyer back no this isn't excellent as I will not be accessible. My time line for availability is earlier. I instructed her to read through each of the phone calls I have finished since the 3th of November. I would like my a reimbursement. I'll seek the services of somebody else to complete my flooring in January or February Once i am accessible again. This person receives again on and suggests she called Philly and canceled my contract I explained to her I didn't notify her to do this I would like my a reimbursement so she receives a regulate on line who I have spoken to prior to, he mentioned he doesn’t know why the ticket was shut to get a refund and not a soul named me to discuss the problems.

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